 |
harold said:
This really depends on the problem and what priority it is given. If Fanpop is like any other web site (and in many ways it is), the staff have a queue of bug reports and feature requests to address. For most web sites, this queue is a mile long, and represents far more work than there are man hours to address. Most large web sites have large teams working on them, and they hold regular meetings to review the list of bugs and features to a) report on progress and b) prioritize the remaining bugs/features. Who knows how often the Fanpop staff do this, but we know that there is a relatively small team of people working to address the maintenance and repair of the site.
Also, we don't know how formal their process for reviewing and prioritizing bugs is (do they use Microsoft project or something similar, just use a spreadsheet, just have Post-it notes on the wall, or does Dave hand down assignments each day?), so it may be that some bug reports get overlooked in the endless stream of reports. So if you aren't contacted about a bug report and you see no action on it, you might CAREFULLY consider whether to submit the bug report again. It probably helps prioritizing if the issue is known by the staff to affect many users, too.
Added: So, to be more explicit: there is no "normal" fix time for bugs on Fanpop, because we have no visibility into the staff's process for addressing bug reports, and because some fixes take far longer than others.
Congratulations, though: your ratings problem was fixed! Well, no, it wasn't fixed, exactly, but instead made a non-issue because all ratings were removed! Hooray!
|
|
